Comments on: Sigh… The End of an Abusive Relationship http://www.victorcheng.com/end-of-an-abusive-relationship Fri, 13 Jan 2012 21:53:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Business Growth Strategies http://www.victorcheng.com/end-of-an-abusive-relationship#comment-126 Business Growth Strategies Fri, 04 Sep 2009 15:02:31 +0000 http://www.victorcheng.com/?p=1041#comment-126 <strong>Five on Friday, Issue #11...</strong> Time for another issue of Five on Friday. This is where I list five of my favorite blog posts that I’ve read in the last few weeks. Take a look… Why IM Marketing Gimmicks Are Like “Hippie Crack” – by Greg Poulos The title ... Five on Friday, Issue #11…

Time for another issue of Five on Friday. This is where I list five of my favorite blog posts that I’ve read in the last few weeks. Take a look…
Why IM Marketing Gimmicks Are Like “Hippie Crack” – by Greg Poulos
The title …

]]> By: Dr. Becky McGinnis http://www.victorcheng.com/end-of-an-abusive-relationship#comment-85 Dr. Becky McGinnis Sun, 16 Aug 2009 15:16:07 +0000 http://www.victorcheng.com/?p=1041#comment-85 Victor, I couldn't agree more. I switched to a Mac PowerBook in 2004 and never looked back. Since then I've also gotten an iMac with a georgeous 24" screen (without a big bulky tower) and an iPhone. Apple continues to brainstorm conveniences for the customer in their hardware and software and I appreciate the ease of function that all of their devices have by making it run in a logical and common sense manor. I don't ever have to take it in (or have a member of the "geek squad" come out) and I love that I don't have to invest hundreds of dollars a year in anti-virus software and updates! I LOVE MACS! Victor,
I couldn’t agree more. I switched to a Mac PowerBook in 2004 and never looked back. Since then I’ve also gotten an iMac with a georgeous 24″ screen (without a big bulky tower) and an iPhone. Apple continues to brainstorm conveniences for the customer in their hardware and software and I appreciate the ease of function that all of their devices have by making it run in a logical and common sense manor. I don’t ever have to take it in (or have a member of the “geek squad” come out) and I love that I don’t have to invest hundreds of dollars a year in anti-virus software and updates! I LOVE MACS!

]]> By: Victor Cheng http://www.victorcheng.com/end-of-an-abusive-relationship#comment-84 Victor Cheng Sun, 16 Aug 2009 07:05:36 +0000 http://www.victorcheng.com/?p=1041#comment-84 Paul, I love your comment about how Microsoft should assume that their customers have the free choice to move to a competitor and to act accordingly. So true. They exploit the fact that it is difficult to move to competitors rather than assume the limitation isn't there.... and try to earn our business on the merits of their products. Too bad you aren't running Microsoft! -Victor Paul,

I love your comment about how Microsoft should assume that their customers have the free choice to move to a competitor and to act accordingly. So true. They exploit the fact that it is difficult to move to competitors rather than assume the limitation isn’t there…. and try to earn our business on the merits of their products. Too bad you aren’t running Microsoft!

-Victor

]]> By: Salle Hayden http://www.victorcheng.com/end-of-an-abusive-relationship#comment-83 Salle Hayden Sun, 16 Aug 2009 00:19:20 +0000 http://www.victorcheng.com/?p=1041#comment-83 AND, my brother is really trying to convert me. I also switched from Apple to PC at work, between two employers I had little choice. Now, I'm saving [many] pennies so I can look at MAC again. AND, my brother is really trying to convert me. I also switched from Apple to PC at work, between two employers I had little choice. Now, I’m saving [many] pennies so I can look at MAC again.

]]> By: Salle Hayden http://www.victorcheng.com/end-of-an-abusive-relationship#comment-82 Salle Hayden Sun, 16 Aug 2009 00:15:25 +0000 http://www.victorcheng.com/?p=1041#comment-82 Hey Victor, I got a little Dell notebook a while ago, because I wanted the XP Pro OS, but then it had no software, so I went to Open Office. I love it! It gives me so many choices of how I want to deal with files and who I need to share them with. Because I didn't have WiFi in the house, I downloaded it to the desktop, where it sits quietly waiting to be useful, and sneaker-netted it to the laptop. Now, my next book will be saved as an Open Office word processing file so that it will be easy to save it into a PDF (I don't want to spend for the higher version of Adobe for that). Hey Victor, I got a little Dell notebook a while ago, because I wanted the XP Pro OS, but then it had no software, so I went to Open Office. I love it! It gives me so many choices of how I want to deal with files and who I need to share them with. Because I didn’t have WiFi in the house, I downloaded it to the desktop, where it sits quietly waiting to be useful, and sneaker-netted it to the laptop. Now, my next book will be saved as an Open Office word processing file so that it will be easy to save it into a PDF (I don’t want to spend for the higher version of Adobe for that).

]]> By: Paul Rogers http://www.victorcheng.com/end-of-an-abusive-relationship#comment-81 Paul Rogers Sat, 15 Aug 2009 22:23:07 +0000 http://www.victorcheng.com/?p=1041#comment-81 Victor, Well put. I agree 100%. MS has created so much ill will, with all sorts of policies that when a viable alternative appears, MS customers will embrace it by the millions. If Google's OS lets users run Legacy Windows applications in emulation mode, the market for MS Windows could dry up over night. Perhaps Apple and Google should co-operate to make this possible. To avoid abusing customers, it is a good policy to imagine, that your customers already have the free choice to move to a competitor and consider how you would behave in that circumstance. You would be well advised to treat them very fairly. In MS's case. WIN7 would be given to all VISTA users to make amends. XP would be continued. An optional 'upgrade' from XP would be modestly priced to make XP users feel happy to move to WIN7. The glossy UI of WIN7 is not worth a large amount anyway The value of your OS is the applications it can run. XP runs all current Windows Apps and WIN7 doesn't run them all, so really XP is more valuable not less. The incremental value of WIN7 over XP for most users is marginal and certainly not the same as the value of XP in the first place, but MS want to charge you even more for WIN7 than you originally paid for XP. The policies I have suggested might cost MS a few billion dollars in lost sales, but moving tens of millions of users to WIN7 makes it harder for Google and Apple to catch up and the good will engendered would be worth many billion more. Of course, if MS thinks they have a monopoly that's impossible to break, then they can do what they like, but such an assumption is dangerous. Victor, Well put. I agree 100%.

MS has created so much ill will, with all sorts of policies that when a viable alternative appears, MS customers will embrace it by the millions. If Google’s OS lets users run Legacy Windows applications in emulation mode, the market for MS Windows could dry up over night. Perhaps Apple and Google should co-operate to make this possible.

To avoid abusing customers, it is a good policy to imagine, that your customers already have the free choice to move to a competitor and consider how you would behave in that circumstance. You would be well advised to treat them very fairly. In MS’s case. WIN7 would be given to all VISTA users to make amends. XP would be continued. An optional ‘upgrade’ from XP would be modestly priced to make XP users feel happy to move to WIN7. The glossy UI of WIN7 is not worth a large amount anyway The value of your OS is the applications it can run. XP runs all current Windows Apps and WIN7 doesn’t run them all, so really XP is more valuable not less. The incremental value of WIN7 over XP for most users is marginal and certainly not the same as the value of XP in the first place, but MS want to charge you even more for WIN7 than you originally paid for XP.

The policies I have suggested might cost MS a few billion dollars in lost sales, but moving tens of millions of users to WIN7 makes it harder for Google and Apple to catch up and the good will engendered would be worth many billion more. Of course, if MS thinks they have a monopoly that’s impossible to break, then they can do what they like, but such an assumption is dangerous.

]]> By: Victor Cheng http://www.victorcheng.com/end-of-an-abusive-relationship#comment-80 Victor Cheng Sat, 15 Aug 2009 19:21:04 +0000 http://www.victorcheng.com/?p=1041#comment-80 Cleve, Cool... I too started my computing experience with Apples... Apple II's in the late 70's early 80's, switching to the Mac when it came out in 1984. But switched to the PC in 1994 when it became clear that all the big companies and their clients were all PC's users - and the Macs back then didn't work well with them. Apple has so learned its lessons and now the Macs are so interoperable with Windows environments to the point you can run Windows on the same machine as the Mac. Pretty impressive. As for customer experience, check out the story behind the magnetic power cords on the MacBook Pro - such attention to detail. -Victor -Victor Cleve,

Cool… I too started my computing experience with Apples… Apple II’s in the late 70′s early 80′s, switching to the Mac when it came out in 1984. But switched to the PC in 1994 when it became clear that all the big companies and their clients were all PC’s users – and the Macs back then didn’t work well with them. Apple has so learned its lessons and now the Macs are so interoperable with Windows environments to the point you can run Windows on the same machine as the Mac. Pretty impressive.

As for customer experience, check out the story behind the magnetic power cords on the MacBook Pro – such attention to detail.

-Victor

-Victor

]]> By: Victor Cheng http://www.victorcheng.com/end-of-an-abusive-relationship#comment-79 Victor Cheng Sat, 15 Aug 2009 19:17:55 +0000 http://www.victorcheng.com/?p=1041#comment-79 Chip, I've definitely noticed that. The enthusiasm among mac users is in some extreme cases cult like. The interesting thing is I don't see any such behavior amongst Windows users! I wonder what that says. Realistically, I will be using both Macs (primary) and PC's (secondary) for a number of years. -Victor Chip,

I’ve definitely noticed that. The enthusiasm among mac users is in some extreme cases cult like. The interesting thing is I don’t see any such behavior amongst Windows users! I wonder what that says. Realistically, I will be using both Macs (primary) and PC’s (secondary) for a number of years.

-Victor

]]> By: Cleve Dayton http://www.victorcheng.com/end-of-an-abusive-relationship#comment-78 Cleve Dayton Fri, 14 Aug 2009 16:24:33 +0000 http://www.victorcheng.com/?p=1041#comment-78 What a timely rant for my situation. I was at the Apple store yesterday checking out the Mac Book Pro. I've decided I'm going to buy one this weekend. I started my computer experience with Macs but I had to change to PCs when Quickbooks stopped supporting Macs. Ever since then I've been a reluctant user of Windows. I actually have had both Macs and PCs for years. Macs for music, video and photography. PC for business. But now I've had it with this Vista junk. I'm going to do everything on a Mac from now on! I run my painting business with the Customer's experience as the top priority. We try to go out of our way to make painting their house a pleasant and problem free experience. So I appreciate a company that has their Customers satisfaction with their product and service as their #1 priority. Go Apple. What a timely rant for my situation. I was at the Apple store yesterday checking out the Mac Book Pro. I’ve decided I’m going to buy one this weekend. I started my computer experience with Macs but I had to change to PCs when Quickbooks stopped supporting Macs. Ever since then I’ve been a reluctant user of Windows. I actually have had both Macs and PCs for years. Macs for music, video and photography. PC for business. But now I’ve had it with this Vista junk. I’m going to do everything on a Mac from now on!

I run my painting business with the Customer’s experience as the top priority. We try to go out of our way to make painting their house a pleasant and problem free experience. So I appreciate a company that has their Customers satisfaction with their product and service as their #1 priority. Go Apple.

]]> By: Chip Dizard http://www.victorcheng.com/end-of-an-abusive-relationship#comment-77 Chip Dizard Fri, 14 Aug 2009 15:22:54 +0000 http://www.victorcheng.com/?p=1041#comment-77 I also am a MAC convert, but it seems more like a cult. At work I use a PC just for testing files and uploading but I run Windows on my MAC as well through VM Fusion. You can find a lot of good things on a Mac and I wish you the best of luck, just know that Microsoft is looking and improving and Windows 7 is looking really good. I feel that competition is ultimately good for the consumer and best wishes and welcome to the "Cult of Mac". -Chip Dizard AbsolutePresence.com I also am a MAC convert, but it seems more like a cult. At work I use a PC just for testing files and uploading but I run Windows on my MAC as well through VM Fusion. You can find a lot of good things on a Mac and I wish you the best of luck, just know that Microsoft is looking and improving and Windows 7 is looking really good.

I feel that competition is ultimately good for the consumer and best wishes and welcome to the “Cult of Mac”.

-Chip Dizard
AbsolutePresence.com

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